• When will the product be shipped?
• Shipping time may be delayed depending on the content of the product and how busy the department in charge is.
  For this reason, it may take up to two weeks for your order to be shipped.
  If you have any questions, please feel free to contact us.
  
• I couldn't win the prize, and only my points were reduced.
• Since your points have been consumed, it is likely that a gacha has been drawn.
  The drawn prizes are sometimes saved in your collection, so we would appreciate it if you could check again after some time.
  
• Forced to log out
• You may be forced to log out if the site is experiencing heavy load or other technical issues.
  We apologize for any inconvenience this may cause. We would appreciate it if you could wait a while and try logging in again.
  
• I ended up pulling it twice. I would like a refund
• To ensure fairness with other customers and maintain the integrity of the gacha system, we do not accept refunds after the gacha has been drawn.
  Therefore, please be careful not to press the purchase button multiple times.
  If duplicate purchases occur, it will be difficult to process or cancel them. Please proceed with your purchase carefully, and if you have any questions, feel free to let us know.
  
• Do points have an expiration date?
• Points acquired by users through purchases, exchanges, or other methods will automatically expire after 90 days from the date the points were acquired.